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  • Measure Summary
  • NQMC:002101
  • Mar 2002

HIV ambulatory care satisfaction: percentage of HIV positive women who reported how often it was difficult to get an appointment with their women's health providers for a date and time they wanted.

New York State Department of Health AIDS Institute. Patient satisfaction survey for HIV ambulatory care (PSS-HIV). Albany (NY): New York State Department of Health AIDS Institute; 2002 Mar. 54 p.

View the original measure documentation External Web Site Policy

This is the current release of the measure.

The measure developer reaffirmed the currency of this measure in April 2016.

Primary Measure Domain

Clinical Quality Measures: Patient Experience

Secondary Measure Domain

Does not apply to this measure

Description

This measure is used to assess the percentage of HIV positive women who reported how often it was difficult to get an appointment with their women's health providers for a date and time they wanted.

This measure is part of the Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV) -- Women's Health Care Module.

Rationale

Patient satisfaction has recently emerged as an important measure of the quality of health care delivery, right alongside the more traditional health status measurements and quality of life indicators. This is based largely on the discovery that patients with higher satisfaction levels often make important behavioral changes, including:

  • Maintaining more stable relationships with health care providers
  • Complying more closely with medical advice and treatment
  • Keeping appointments

Patients with higher satisfaction levels may also have improved health outcomes.

Many HIV providers have been measuring patient satisfaction at their HIV programs for some time. Others are just beginning. Measuring patient satisfaction will help to:

  • Strengthen communication and build relations with patients
  • Assess the strengths and weaknesses of HIV programs from the patients' perspective
  • Focus the quality improvement efforts
  • Create baseline data against which to measure changes in patient satisfaction

Taken together, these outcomes represent key opportunities to make and monitor the changes required to achieve some important goals: improving patient satisfaction and improving care overall.

Evidence for Rationale

New York State Department of Health AIDS Institute. Patient satisfaction survey for HIV ambulatory care (PSS-HIV). Albany (NY): New York State Department of Health AIDS Institute; 2002 Mar. 54 p.

Primary Health Components

HIV; ambulatory care; women's health care; patient satisfaction

Denominator Description

HIV positive female patients 13 years of age and older who had at least 2 primary care visits in the last 12 months and completed the survey

Numerator Description

The number of patients who indicated "All of the time," "Most times," "Sometimes," "Rarely," "Never," or "Does not apply" to the item, "It was difficult for me to get an appointment with my women's health providers for a date and time I wanted."

Type of Evidence Supporting the Criterion of Quality for the Measure

  • A formal consensus procedure, involving experts in relevant clinical, methodological, public health and organizational sciences
  • Focus groups
  • One or more research studies published in a National Library of Medicine (NLM) indexed, peer-reviewed journal

Additional Information Supporting Need for the Measure

Unspecified

Extent of Measure Testing

The development of this survey included feedback from multiple focus groups with HIV-positive patients and their providers and participating HIV programs for field-testing across New York State.

Evidence for Extent of Measure Testing

New York State Department of Health AIDS Institute. Patient satisfaction survey for HIV ambulatory care (PSS-HIV). Albany (NY): New York State Department of Health AIDS Institute; 2002 Mar. 54 p.

State of Use

Current routine use

Current Use

Internal quality improvement

Measurement Setting

Ambulatory/Office-based Care

Community Health Care

Professionals Involved in Delivery of Health Services

Advanced Practice Nurses

Nurses

Physician Assistants

Physicians

Least Aggregated Level of Services Delivery Addressed

Individual Clinicians or Public Health Professionals

Statement of Acceptable Minimum Sample Size

Specified

Target Population Age

Age greater than or equal to 13 years

Target Population Gender

Female (only)

National Quality Strategy Aim

Better Care

National Quality Strategy Priority

Person- and Family-centered Care

IOM Care Need

Living with Illness

IOM Domain

Patient-centeredness

Case Finding Period

1 month

Denominator Sampling Frame

Patients associated with provider

Denominator (Index) Event or Characteristic

Clinical Condition

Encounter

Patient/Individual (Consumer) Characteristic

Denominator Time Window

Time window precedes index event

Denominator Inclusions/Exclusions

Inclusions
HIV positive female patients 13 years of age and older who had at least 2 primary care visits in the last 12 months and completed the survey

Exclusions
Unspecified

Exclusions/Exceptions

Does not apply to this measure

Numerator Inclusions/Exclusions

Inclusions
The number of patients who indicated "All of the time," "Most times," "Sometimes," "Rarely," "Never," or "Does not apply" to the item, "It was difficult for me to get an appointment with my women's health providers for a date and time I wanted."

Exclusions
Unspecified

Numerator Search Strategy

Fixed time period or point in time

Data Source

Patient/Individual survey

Type of Health State

Does not apply to this measure

Instruments Used and/or Associated with the Measure

Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV) - Women's Health Care Module

Measure Specifies Disaggregation

Does not apply to this measure

Scoring

Frequency Distribution

Interpretation of Score

Does not apply to this measure (i.e., there is no pre-defined preference for the measure score)

Allowance for Patient or Population Factors

Unspecified

Standard of Comparison

Internal time comparison

Original Title

It was difficult for me to get an appointment with my women's health providers for a date and time I wanted.

Measure Collection Name

Patient Satisfaction Survey for HIV Ambulatory Care

Measure Set Name

Women's Health Care Module

Submitter

New York State Department of Health AIDS Institute - State/Local Government Agency [U.S.]

Developer

New York State Department of Health AIDS Institute - State/Local Government Agency [U.S.]

Funding Source(s)

Unspecified

Composition of the Group that Developed the Measure

Unspecified

Financial Disclosures/Other Potential Conflicts of Interest

Unspecified

Adaptation

This measure was not adapted from another source.

Date of Most Current Version in NQMC

2002 Mar

Measure Maintenance

Unspecified

Date of Next Anticipated Revision

Unspecified

Measure Status

This is the current release of the measure.

The measure developer reaffirmed the currency of this measure in April 2016.

Source(s)

New York State Department of Health AIDS Institute. Patient satisfaction survey for HIV ambulatory care (PSS-HIV). Albany (NY): New York State Department of Health AIDS Institute; 2002 Mar. 54 p.

Measure Availability

Source available from the New York State Department of Health AIDS Institute Web site. External Web Site Policy

For more information, contact the New York State Department of Health AIDS Institute, 90 Church Street, 13th Floor, New York, NY 10007-2919; Web site: www.hivguidelines.org External Web Site Policy.

Companion Documents

The following are available:

  • Psych Research. Summaries of focus groups and key information interviews for the HIV Patient Satisfaction Questionnaire Development Project (New York EMA phase). Albany (NY): New York State Department of Health; 2002 Feb. 66 p. This document is available in Portable Document Format (PDF) form the New York State Department of Health AIDS Institute Web site External Web Site Policy.
  • Psych Research. Literature review for the design and validation of a patient satisfaction survey for HIV+ clients in ambulatory care settings. Albany (NY): New York State Department of Health; 2002 Jan. 41 p. This document is available in PDF form the New York State Department of Health AIDS Institute Web site External Web Site Policy.
  • New York State Department of Health AIDS Institute. PSS-HIV5: Access database. In: Patient satisfaction survey for HIV ambulatory care (PSS-HIV) [internet]. Albany (NY): New York State Department of Health AIDS Institute; 2002 Oct [cited 2006 Jan 18]. [various p]. This database is available from the New York State Department of Health AIDS Institute Web site External Web Site Policy.

NQMC Status

This NQMC summary was completed by ECRI on March 21, 2006. The information was not verified by the measure developer.

This NQMC summary was retrofitted into the new template on July 20, 2011.

The information was reaffirmed by the measure developer on April 22, 2016.

Copyright Statement

No copyright restrictions apply.

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